- Shipping and Delivery with Amazon Logistics
Amazon Logistics works with local and regional transportation partners across the country who deliver packages to Amazon customers seven days a week.
Tip:
On-Road Incident Emergency Hotline
Safety is Amazon’s top priority. In the event of an emergency, or if you need to report an incident involving a driver delivering on behalf of Amazon:
- Secure your own safety.
- Call 911 if police or emergency medical services are needed.
- Contact us to report the incident to Amazon. Select Help with something else, select Something else, then select I need more help. Follow the prompts to speak with an agent and report your issue.
- Tracking Your Order
You can track your Amazon order in Your Orders, which displays up-to-date information we receive from our delivery partners. If you need more detailed help with tracking your package, please visit Track Your Package.
- Estimated Delivery Windows
You can learn more about Estimated Delivery Windows here.
- Delivery Information
Drivers delivering on behalf of Amazon won’t typically knock on your door or ring your doorbell, unless a signature or one-time password (OTP) is required.
If you need your package delivered at a later date than scheduled, go to Your Orders and select the Track Package button for the relevant order. If your order is eligible, you’ll be able to select the Request Reschedule link.
You can redirect eligible shipments to an Amazon Hub Locker using your Amazon Shopping App. Go to Your Orders, select your order, then choose Send to a nearby pickup point.
- Find a Missing Package
You may find the tracking will show that a package has been delivered, but you haven’t received it. If this happens, check to see if the package was left with a receptionist or neighbor. You can visit Find a Missing Package That Shows As Delivered for more information. If you checked these places, and you still can’t locate your package, please contact us. We’ll be happy to look into it for you.
- Access Codes and Delivery Instructions
If you’d like to give delivery instructions, you can enter it during checkout or add it through Your Account. Select Track Item on the relevant order in Your Orders and select Provide Delivery Instructions on the Progress Tracking page. You can include things like driving directions or a safe place to leave your package.
You can also manage your delivery address for future orders through Your Account. Go to Manage Address Book under Settings and select Change. You can provide information like the address type (Residential or Commercial), intercom number, or a security access code. This information is saved in your Address Book and applied to any future orders that you place to that address.
Delivery instructions entered on your Amazon account are temporarily visible only to partners delivering with Amazon Logistics. These drivers can’t place deliveries in U.S. mailboxes. You can designate a location that is hidden from sight in your delivery preferences.
If your package isn’t being delivered by an Amazon transportation partner, please contact the carrier for assistance. To find the name of your carrier, visit Your Orders and select Track Package. See Carrier Contact Information for contact information.
- Use UPS MyChoice to communicate delivery preferences to UPS drivers.
- Use FedEx Delivery Manager to communicate delivery preferences to FedEx drivers.
- Contact your local Post Office to communicate delivery preferences to the United States Postal Service.
- Issues not Related to an Order
If you encounter an issue with a delivery driver that isn’t related to receiving a package, Customer Service is here to help. If you don’t have an Order ID to share, the following information will help our Customer Service team research the incident:
- Street/intersection where the issue occurred.
- The time of day the issue occurred.
- Description of the driver’s vehicle.
If you receive an Amazon package that’s not yours, please contact us.
- Customer Service
You can contact us if you need to reschedule a delivery or with any other questions you may have. Select the item that you need help with and follow the prompts to resolve your issue. Amazon Logistics ›
